All of them asked for help with dying hardware a few years later (Remote Access won't help with that), but none ever asked for help with Ubuntu. None of them needed my help to use a web browser. Testimonial: I went through all the trouble of setting up Remote Access for several relatives. No further support needed until 2025 unless your friend strays from the web browser and decides to experiment (most folks don't). It's already turned on in every stock install of Ubuntu Desktop, so that's easy. Make sure Unattended Upgrades is turned on for automated security updates (including the web browser). Clean the unused applications out of the launcher bar.

Have your friend use webmail from the browser. Use a browser that's in the Ubuntu repositories (like Firefox). Mark your calendar for early 2025 that's when your friend will want your 'support' to migrate to 24.04 LTS.if they are still using the same hardware in four years. If your friend merely uses a web browser and e-mail, then why bother with screen-sharing and remote desktops at all? Reduce the amount of support that you are expected to provide

Anydesk linux competitor